We're Hiring! Sales & Outreach Representative

Hiring: Sales and Outreach Representative

Location: Squamish, BC

Start Date: March 1, 2024 (flexible)

Who We Are:

OnwardUP is a values-driven, outdoor-retail sales and marketing agency serving Western Canada. We partner with many of the best outdoor equipment and clothing companies in the world to mutually support the vision of an inclusive community empowered by outdoor experiences and environmental advocacy.

We use our resources and expertise to elevate what is expected from a sales agency. Our Campus model supports our commitment to Share, Inspire and Learn with our community through events and outreach. Our distribution branch gives us the unique perspective of a vendor and elevates our service to both our brands and retailers. We don’t shy away from technology and evolution. We are constantly expanding our tools and processes to better serve our customers. Our marketing team helps our brands and dealers tell their stories, especially around new technologies and environmental initiatives.

Our team is distributed, with offices and employees in some of the most beautiful mountain towns in Western Canada. We are a team of avid mountain folk, and have been known to adventure and even vacation together! Though we’re spread apart, we have a strong company culture based on our values: Advocacy, Relationships, Education & Experiences, Innovation & Excellence, Balance, and Elevated Service. If this role seems like a fit for you, we ask that you please share with us how our values align with yours.

Purpose:

Our in-house Sales and Outreach Representative is a liaison between us, our retailers and the amazing brands we represent. The position elevates what a retailer can expect from our partnerships by offering exceptional staff training, customer service, equipment demos, event planning and sales support.

Reporting to our Head of Sales, this position is permanent and full-time. The ideal candidate will live in Squamish, BC to best foster connection with our other team members, but we are open to remote candidates in other areas in BC. Our office hours are 9am – 5pm, Monday – Friday though we support flexible hours and using time-in-lieu for appointments and adventuring. The candidate can expect to be travelling for business for up to 4 months per year.

Key Responsibilities:

Build and maintain relationships with our dealer base through staff training, events, sales support and customer service.
Maintain and grow a dynamic portfolio of sales and dealer relationships.
Manage and organize an extensive travel schedule in the Spring and Fall.
Liaise with retailers (wholesale accounts) and our brands to provide exceptional customer service. This includes answering general inquiries; providing procedure guidance & tool education; sourcing and customizing sales & marketing assets; processing and entering new orders and order revisions; dealing with delivery issues.
Help with showroom cleanliness and organization.
Help manage and organize samples, demos and products in the showroom.

Qualifications & Experience:

Reside in Western Canada, ideally in Squamish, BC.
A diverse background of outdoor experience (climbing experience required).
Minimum 2 years experience in sales in an outdoor retail store(s) setting.
Excellent communication and interpersonal skills (written and verbal).
Excellent customer service and problem-solving skills.
Self-motivated individual who loves to take initiative.
Basic Microsoft Excel proficiency.
Have attended numerous retail training (PKs) sessions from brand representatives.
A natural flair & interest in sales.
Confident, poised and prepared in public speaking.